Refund Policy

At SkyeFlare, we stand behind our services. If you are not satisfied, we offer a straightforward refund process.

1. 30-Day Money-Back Guarantee

New customers are eligible for a full refund within 30 days of their first payment. No questions asked. To request a refund, please open a support ticket from your client area within the 30-day window.

2. Eligibility Conditions

• Refund requests must be submitted within 30 days of the original payment date
• The 30-day guarantee applies to first-time purchases only
• Renewal payments are non-refundable unless there is a documented service failure
• Accounts terminated for policy violations are not eligible for refunds

3. Partial Refunds

After the 30-day period, we may consider partial refunds on a case-by-case basis for:

• Extended service outages (more than 24 consecutive hours)
• Billing errors on our part

4. Refund Processing

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Cryptocurrency refunds are issued at the exchange rate at the time of the original payment

5. Service Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation stops future charges. Your account remains active until the end of the current billing period.

6. How to Request a Refund

To request a refund, please contact us with:

• Your registered email address
• Your order/invoice number
• Reason for the refund request